We are all familiar with the concept of the spa industry discriminating against cancer patients. We therapists are all taught not to touch those affected by cancer, insurers refused to insure spas and therapists carrying out touch therapies on those affected by cancer, all driven by good intention and a large degree of ignorance.
We also know that our accredited oncology touch therapy training allow spas, therapists, salons and clinics to welcome those affected by cancer. Cancer patients are offered a full spa menu and discrimination against cancer patients is now a choice.
Job done – or is it? It appears that my well intentioned attempt to end discrimination has merely shifted the target group.
I ran a session for the call centre booking team at one of our lovely spa groups (there are a few so don’t even try to guess). My discovery? When someone calls to book ‘a JY’, they get asked if they have ever been diagnosed with cancer. The booking teams do this as demand for JY oncology therapy treatments outweighs supply – they have more requests than they have availability. As a result, they turn away those who want a JY massage because they just do, only those who have the relevant medical history are booked. This gives a whole new meaning to the need for medical consent.
Many of you are familiar with the trials and tribulations of our dog. You have read as she made her way across Europe by public transport and have smiled at her visiting the vet sporting her Friday night nails. Sadly, our lovely, lively, cheeky, bouncing, opportunist, filled with mischief S dog has bounced her last. She was truly filled with life until she was no more. She has had 4 major abdominal surgeries in the last month and did not survive emergency surgery today. We had hoped that her significant internal bleed could be corrected but it was not to be. S dog was our family dog and our office dog. There is a hole everywhere we look.
Manchester – 13th January 2020
London – 27th January 2020
Manchester – 10th February 2020
London – 18th February 2020
Manchester – 9th March 2020
London – 23rd March 2020
Manchester – 1st April 2020
London – 20th April 2020
Manchester – 19th May 2020
London – 26th May 2020